Publications

Dreyer-Gibney, Katrin; Coughlan, Paul. (2021). Contingencies in New Service Development: An insider action research study in the public sector. EurOMA Conference: Managing the “new normal”: The future of Operations and Supply Chain Management in unprecedented times , Berlin – Online 5-7 July, 2021
Dreyer-Gibney, Katrin., Coghlan, D., & Coughlan, P. (2021). Power and Politics in New Service Development: An Insider Action Research Study. Systemic Practice and Action Research https://doi.org/10.1007/s11213-021-09571-y
Dreyer-Gibney, Katrin, Coughlan, P., Coghlan, D., Wu, S.-H., Bello-Dambatta, A., Dallison, R., McNabola, A., Novara, D., Rafique, A., Schestak, I., Spriet, J., Walker, N., & Williams, P. , Responding to the UN Sustainability Goals through network action learning, EURAM 2020, The Business of Now: The future starts hereDublin Ireland, 2020
Dreyer-Gibney, Katrin; Coughlan, Paul, New service development in the public sector: a contingency-based perspective, EurOMA, Managing Operations for ImpactOnline, Warwick29-30 June, 2020, Conference Paper
Dreyer-Gibney, Katrin; Coughlan, Paul, Developing Service Innovation Capabilities Through Insider Action Learning, IPDMCOnline7-9 June , 2020, Conference Paper
Wu, SH; Cannon, S; Coughlan, P., McNabola, A.; Novara, D.; Dreyer-Gibney, K., Sustainability-oriented process innovation and emergent social mission, EurOMA 2020, Managing Operations for ImpactOnline, Warwick29-30 June, 2020, Conference Paper  URL
de Almeida Kumlien, Ana; Coughlan, Paul; Dreyer-Gibney, Katrin; McNabola, Aonghus, Learning to innovate through action learning, collaborative prototyping and demonstration, International Product Development Management ConferenceLeicester, UK3-4 June 2019, 2019, Conference Paper,
Dreyer-Gibney, Katrin & Coughlan, Paul, Changing emphases in serial New Service Development – the role of learning mechanisms, EurOMA, Operations Management in an Innovation EconomyPalermo2014, Conference Paper
Dreyer-Gibney, Katrin, New Challenges and Opportunities for Insider Action Research in New Service Development: Making the first move, 7th International EurOMA Service Operations Management Forum (SOMF)TilburgSeptember 2014, 2014, Conference Paper,
Dreyer-Gibney, Katrin & Coughlan, Paul, New Service Development As A Complex Adaptive System: Extending the Concept to the Publicly Funded University, 20th EurOMA Conference, Operations Management at the Heart of the RecoveryDublin, IrelandJune 07 -12 , edited by B. Fynes & P. Coughlan , 2013, pp90 – 90, Conference Paper
Dreyer-Gibney, Katrin & Coughlan, Paul, New service development in the university sector:, 4th World P&OM annex 19th International EurOMA AnnualAmsterdamJuly 01-05 2012, 2012, Conference Paper