Peer Reviewed
Katrin Dreyer-Gibney, New Service Development in public sector operations: Dimensions, actions, barriers, and enablers, EurOMABerlin, GermanyJuly 2022, 2022, Conference Paper
Bellini, R., Bello-Dambatta, A., Coughlan, P., Mc Nabola, A., Dreyer-Gibney, K., Murali, M, Dŵr Uisce Climate Action Hackathon – A cool connection, EGU General Assembly 2022Vienna, Austria23-27 May, 2022, 2022, Conference Paper
Paul Coughlan, Roberta Bellini, Aisha Bello-Dambatta, David Coghlan, Richard Dallison, Katrin Dreyer-Gibney, John Gallagher, Ian Harris, Aonghus McNabola, Djordje Mitrovic, Madhu Murali, Daniele Novara, Sopan Patil, Panagiotis Ritsos, Isabel Schestak, Ajeet Singh, Nathan Walker, Prysor Williams, Researching green process innovation across borders and boundaries: Implementing a transdisciplinary research initiative, IPDMCHamburg, GermanyJuly 2022, 2022, Conference Paper,
Dreyer-Gibney, Katrin; Coughlan, Paul. (2021). Contingencies in New Service Development: An insider action research study in the public sector. EurOMA Conference: Managing the “new normal”: The future of Operations and Supply Chain Management in unprecedented times , Berlin – Online 5-7 July, 2021
Dreyer-Gibney, Katrin., Coghlan, D., & Coughlan, P. (2021). Power and Politics in New Service Development: An Insider Action Research Study. Systemic Practice and Action Research
Dreyer-Gibney, Katrin, Coughlan, P., Coghlan, D., Wu, S.-H., Bello-Dambatta, A., Dallison, R., McNabola, A., Novara, D., Rafique, A., Schestak, I., Spriet, J., Walker, N., & Williams, P. , Responding to the UN Sustainability Goals through network action learning, EURAM 2020, The Business of Now: The future starts hereDublin Ireland, 2020
Darker CD, Mullin M, Doyle L, Tanner M, McGrath D, Doherty L, Dreyer-Gibney K, Barrett EM, Flynn D, Murphy P, Ivers JH, Burke E, Ryan M, McCarron M, Murphy P, Sheils O, Hevey D, Leen A, Keogh L, Walls B, Bennett AE, Petersen F, Nolan A, Barry JM., Developing a health promoting university in Trinity College Dublin-overview and outline process evaluation, Health Promotion International, 2021, p1-14 , Journal Article,   DOI
Dreyer-Gibney, Katrin; Coughlan, Paul, New service development in the public sector: a contingency-based perspective, EurOMA, Managing Operations for ImpactOnline, Warwick29-30 June, 2020, Conference Paper
Dreyer-Gibney, Katrin; Coughlan, Paul, Developing Service Innovation Capabilities Through Insider Action Learning, IPDMCOnline7-9 June , 2020, Conference Paper
Wu, SH; Cannon, S; Coughlan, P., McNabola, A.; Novara, D.; Dreyer-Gibney, K., Sustainability-oriented process innovation and emergent social mission, EurOMA 2020, Managing Operations for ImpactOnline, Warwick29-30 June, 2020, Conference Paper  URL
de Almeida Kumlien, Ana; Coughlan, Paul; Dreyer-Gibney, Katrin; McNabola, Aonghus, Learning to innovate through action learning, collaborative prototyping and demonstration, International Product Development Management ConferenceLeicester, UK3-4 June 2019, Conference Paper
Dreyer-Gibney, Katrin & Coughlan, Paul, Changing emphases in serial New Service Development – the role of learning mechanisms, EurOMA, Operations Management in an Innovation EconomyPalermo2014, Conference Paper
Dreyer-Gibney, Katrin, New Challenges and Opportunities for Insider Action Research in New Service Development: Making the first move, 7th International EurOMA Service Operations Management Forum (SOMF)TilburgSeptember 2014, Conference Paper
Dreyer-Gibney, Katrin & Coughlan, Paul, New Service Development As A Complex Adaptive System: Extending the Concept to the Publicly Funded University, 20th EurOMA Conference, Operations Management at the Heart of the RecoveryDublin, IrelandJune 07 -12 , edited by B. Fynes & P. Coughlan , 2013, pp90 – 90, Conference Paper
Dreyer-Gibney, Katrin & Coughlan, Paul, New service development in the university sector:, 4th World P&OM annex 19th International EurOMA AnnualAmsterdamJuly 01-05 2012, Conference Paper
Non Peer Reviewed
Katrin Dreyer-Gibney, Aisha Bello-Dambatta, Dwr Uisce Research in a Traditional Irish Pub,, 2022, Journal Article, PUBLISHED
Katrin Dreyer-Gibney, Contributing to “Wells for Life”, protecting the first Welsh Bible, and learning to innovate at the same time, Dŵ, 2019, Journal Article, PUBLISHED
Dreyer-Gibney, Katrin, Customer comments: Why it makes sense to include customer feedback in prioritising service delivery, Driving Excellence Magazine , Quarter 2, 2006, Journal Article, PUBLISHED
Dreyer-Gibney, Katrin, ‘The Correlation between business drivers and customer satisfaction, Driving Excellence Magazine, Quarter 3, 2006, Journal Article, PUBLISHED
Dreyer-Gibney, Katrin, Measuring Service Excellence: Customer Satisfaction and Value Creation, Driving Excellence Magazine , Quarter 2, 2005, Journal Article, PUBLISHED
Dreyer-Gibney, Katrin, Customer Satisfactions Surveys: Setting up an in-house customer satisfaction monitoring system, Driving Excellence Magazine, Quarter 2, 2004, Journal Article, PUBLISHED
Dreyer-Gibney, Katrin, Customer Satisfaction: Customer advocacy and purchasing behaviour as vehicles for growth , Driving Excellence Magazine , Quarter 4, 2004, Journal Article, PUBLISHED